Refund policy
30 Day Hassle Free Returns
At Nora Furnish, your satisfaction matters to us. If for any reason you are not completely happy with your purchase, we provide a simple and straightforward 30 day return option.
Overview of Our Return Policy
- 30 Day Return Period: You may request a return within 30 days from the date your order is delivered.
- Item Requirements: Products must be unused, in their original condition, and returned in the original packaging.
- Simple Return Process: Our customer support team is available to guide you through every step of the return process.
Return Shipping and Fees
- Damaged or Incorrect Items: If your item arrives damaged, defective, incorrect, or harmed during transit, there is no return cost to you.
- Returns for Personal Preference (Change of Mind): If you ordered the wrong product, the item does not meet your expectations, or you simply no longer want it, you will be responsible for the return shipping cost.
Steps to Return an Item
- Reach Out to Us: Email our support team at info@norafurnish.com with your order number and the reason for the return. Please contact us before sending any return or exchange shipment.
- Prepare Your Package: Securely repack the item in its original packaging, including all tags, accessories, and documentation.
- Ship the Item Back: Drop off your parcel at the nearest shipping carrier location, following the instructions provided in your return authorization email.
What Happens Next?
- Inspection: Once your item is received, we will examine it to ensure it complies with our return conditions.
- Refund Processing: After approval, your refund will be issued. Please allow approximately 5 to 7 business days for the amount to reflect in your original payment method, depending on your financial institution.
Exchanges
Need a different size, color, or product? Contact us and we will gladly assist you with a quick and easy exchange.
Items Not Eligible for Return
Certain products may not qualify for returns due to hygiene or safety reasons. Any such items will be clearly identified as non returnable within the product description.
Need Assistance?
If you have questions, please visit our FAQ page or get in touch with our customer support team.
Contact Details
Store Name: Nora Furnish
Store Email: info@norafurnish.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)
We aim to respond to all email inquiries within 1 to 2 business days.
