Frequently asked questions

Yes. Orders can be canceled within 24 hours of being placed. Email info@norafurnish.com with your order number as soon as possible within that window to request the cancellation.

As soon as your order ships you receive a confirmation email with a shipment notification, your tracking number and instructions for following the delivery. You can check its progress at any time on our Track Your Order page.

The cutoff is 5:00 PM (CST), Monday through Friday. Orders placed after that time begin processing on the next business day, which can add one business day to your delivery estimate.

Email us at info@norafurnish.com or use the form on our Contact page. Our team works Monday through Friday, 9:00 AM to 5:00 PM (CST), and we aim to reply to every message within 1 to 2 business days.

Nora Furnish is a U.S. based online retailer. All prices and transactions are in U.S. dollars (USD), and we currently ship only within the United States.

Most orders arrive within 6 to 9 business days of the order date.

• Processing: 1 to 2 business days while your order is prepared, packed and handed to the carrier.
• Transit: 5 to 7 business days, depending on your destination and the carrier.

Business days do not include weekends or holidays. Full details are in our Shipping Policy.

Yes. Standard shipping is free on every order delivered within the United States, with no minimum purchase and no extra shipping charges at checkout.

Not at the moment. We currently ship only to addresses within the United States.

We ship with USPS, UPS and FedEx. The carrier depends on your location and what is available for your delivery.

Email info@norafurnish.com with your order number as soon as you notice. We work directly with the carrier to resolve delays, lost packages and tracking problems, and to make sure your package reaches you safely.

You can request a return within 30 days of the date your order is delivered. Items must be unused, in their original condition and in the original packaging. Read the full Refund Policy.

• Email us first. Send your order number and the reason for the return to info@norafurnish.com. Please contact us before sending anything back.
• Pack it up. Repack the item securely in its original packaging with all tags, accessories and documentation.
• Ship it back. Drop the parcel at your nearest carrier location, following the instructions in your return authorization email.

If your item arrives damaged, defective, incorrect or harmed in transit, the return costs you nothing. If you ordered the wrong product, it did not meet your expectations or you simply changed your mind, the return shipping cost is yours.

We send a replacement at no additional charge, and there is no return cost to you. Email info@norafurnish.com with your order number and a photo of the problem, then return the item within 30 days of delivery using the instructions we send you.

Once your return arrives we inspect it to make sure it meets the return conditions. After approval your refund is issued, and it usually takes 5 to 7 business days to appear on your original payment method, depending on your bank or payment provider.

Yes. If you need a different size, color or product, email info@norafurnish.com and we will gladly help you with a quick exchange. Please contact us before sending anything back.

Some products cannot be returned for hygiene or safety reasons. Any such item is clearly marked as non returnable in its product description. Custom and made to order pieces follow their own rule, explained under Custom and Professionals below.

Yes. Every item purchased from Nora Furnish comes with a 30 day warranty. If a product turns out to be faulty, email info@norafurnish.com and we will send a replacement at no additional charge.

Every product page has sections for Dimensions, Materials, Care and Maintenance and Additional Details just below the Add to Cart button. If a detail you need is missing, email info@norafurnish.com and we will check it for you.

Yes. All required hardware and assembly instructions are included. Decorative accessories and items styled in the product photos are not included with your purchase.

Many of our lights come in two voltage options. Homes in the United States run on 110 to 120 volts, so choose the 100V to 120V option whenever a listing asks.

Hardwired fixtures such as chandeliers, pendants, flush mounts and wall sconces connect to your home wiring, so we recommend a licensed electrician for those. Plug in, battery, solar and rechargeable lights need no wiring.

We make every effort to show colors and finishes accurately, but every screen displays color a little differently, and natural materials can vary slightly from piece to piece. The Materials section on each product lists the available finishes.

Yes. Tell us what you have in mind and we will quote it for free, even for a single piece. Requests can cover a new size, finish, light color or mounting. Start on our Custom Lighting page or go straight to the quote form.

• Send your request. The quote is free and there is no minimum order.
• Get your options. We reply within 2 business days with pricing, timing and scope in writing.
• Approve and pay. Pay through a secure Shopify invoice. Nothing is made or charged until you approve.
• Delivery. Production and delivery usually take 4 to 7 weeks, with free shipping anywhere in the United States.

Custom and made to order pieces are built for your order, so they cannot be returned for a change of mind. If anything arrives damaged or faulty, email photos to info@norafurnish.com as soon as you can and we will replace it or refund it.

Yes. We quote lighting for hospitality, office, retail, home and outdoor projects, from a single room to a whole building. See our Professionals page, and browse design concepts in our Project Portfolio.

Yes. Send your full list on our Bulk and Project Orders page and we price every piece together, with pricing that reflects your quantities. There is no minimum order, we reply within 2 business days, and there is no commitment until you approve the quote.

We accept the payment methods shown below. Every price in our store is in U.S. dollars (USD).

Yes. Our store and checkout run on Shopify, and your payment information is encrypted during transmission.

Yes. Add 2 or more items to your cart and you save 10% on your entire order. The discount applies automatically in your cart and at checkout, with no code needed. It cannot be combined with other discount codes.

Yes. Join our newsletter at the bottom of any page and we email you a code for 10% off your first order. The code works once per customer and cannot be combined with other discounts.